Refund policy

Fully UK-compliant Return & Refund Policy for farrarsworldmarket.com, 
RETURN & REFUND POLICY

farrarsworldmarket.com
Last Updated: 29 August 2026
1. YOUR RIGHTS

We comply fully with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. All goods are guaranteed to be:

• As described

• Fit for purpose

• Of satisfactory quality
2. CANCELLATION & RETURNS — CHANGE OF MIND

You have the legal right to cancel your order within 14 calendar days from the day after you receive your item. You then have another 14 days to return the item to us.

Eligibility

• Item must be unused, unmarked, and in original, sealed packaging

• All labels, tags, and accessories must be included

• Item must be in resellable condition

Exceptions — Non-Returnable Items

We cannot accept returns of:

• Sealed media (DVD, Blu-ray, CD) once opened

• Personalised/custom-made items

• Perishable goods

• Digital download products

• Items explicitly marked as "non-returnable"
3. FAULTY, DAMAGED, OR WRONG ITEMS

If your item is faulty, damaged in transit, or not what you ordered:

• Notify us within 48 hours of delivery with photos

• We will cover all return postage costs

• You may choose: full refund, free replacement, or credit note

• For faults appearing within 6 months of receipt: item is presumed faulty — we bear the cost of return and remedy

• After 6 months: you may need to prove the fault existed at delivery
4. HOW TO RETURN

1. Email us at: returns@farrarsworldmarket.com
Include: Your name, order number, reason for return

2. We will reply within 2 working days with return address & authorisation

3. Package item securely — include a note with your order details

4. Post to the address provided. Keep your proof of postage — this is your responsibility until we receive the item

Return Postage Costs

• Change of mind: You pay return postage

• Faulty / wrong / damaged: We pay — we may provide a pre-paid label or reimburse you
5. REFUNDS

• We will inspect your item within 3 working days of receipt

• Refunds are processed within 14 calendar days of receiving your returned item

• Refund goes to your original payment method

• Original delivery costs are refundable only if the return is due to our error

• If you paid for tracked delivery, we recommend using tracked return — lost returns without proof cannot be refunded
6. EXCHANGES

We offer exchanges subject to stock availability. Process is the same as returns — note your preferred replacement in your email. If the new item costs more, we’ll send a payment link; if less, we refund the difference.
7. CONTACT US

Farrars World Market
📧 Email: andyf1977@hotmail.com 
📤 Returns: andyf1977@hotmail.com 
📍 Location: West Yorkshire, United Kingdom
This policy does not affect your statutory rights as a consumer in the United Kingdom.